FAQ's

1. How long does shipping take?

We process and ship orders within 3-5 business days. Once shipped, delivery times may vary based on your location.

2. Do you offer free shipping?

Yes! We offer free shipping on orders over $39 within the U.S.

3. Can I return my order?

Due to the nature of skincare products, we do not accept returns on opened items. However, if your order arrives damaged or incorrect, please email us within 7 days at kathyt@cruisinorganics.com with photos, and we’ll work on a resolution.

4. What should I do if I receive a damaged product?

We sincerely apologize for the inconvenience. Please send us an email at kathyt@cruisinorganics.com with your order number and clear photos of the damaged item. We’ll be happy to assist you with a replacement or refund.

5. Do you use natural ingredients?

Yes! Cruisin Organics is committed to creating high-quality skincare products with natural and organic ingredients that nourish and protect your skin.

6. Can I track my order?

Yes, once your order ships, you’ll receive a confirmation email with tracking information.

7. How can I contact customer service?

You can reach us via email at kathyt@cruisinorganics.com or call us at 941-961-9716. We typically respond to emails within 12 hours.

8. Are parabens found in Cruisin Organics skin products?

Cruisin Organics skincare products do not contain parabens. They are also phthalate-free, ensuring clean, safe, and effective skincare for all.